UK
UK letters & parcels
Send standard, tracked, signed and other eligible UK services available through the branch.
Mail & parcels
Send, collect and return with confidence.
Access a range of postal and parcel services through our branch, including eligible Royal Mail and participating carrier services.
Posting
Choose the service that fits your item.
Service choice depends on destination, size, weight, speed, tracking and compensation requirements.
INT
International mail
Send eligible letters and parcels overseas, with customs and destination requirements where applicable.
TRK
Tracked services
Choose tracking when you want visibility of an item's delivery journey.
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Time-sensitive items
Ask about eligible expedited or guaranteed services for important documents and parcels.
Returns & collections
Online shopping? We can help with eligible services.
01 — RETURN
Check your retailer
Follow the retailer's return instructions and confirm whether a Post Office drop-off is available.
02 — PREPARE
Bring the label or QR code
Bring your parcel correctly packaged together with the label or QR code provided by the retailer/carrier.
03 — DROP OFF
Visit the branch
We can process eligible returns and provide posting evidence where the service supports it.
Parcel collections
Collect your eligible delivery locally.
If a retailer or carrier offers delivery to a Post Office branch, follow the collection instructions and bring the required identification or collection code.
Collection requirements and holding periods vary by carrier and service. Check the message from your carrier before visiting.
Regular senders
Send frequently?
Ask about available regular-sender services such as Drop & Go, subject to branch participation.
Ask our teamMail FAQs
Common questions.
Can I return an online purchase here?
Many retailers provide Post Office return options. Check your retailer's return instructions and bring the required label or QR code.
Can you print a returns label?
Printer-less returns are available for selected retailers. Check your retailer's instructions before visiting.
Can I collect a parcel here?
Eligible collections are available through participating carriers and branches. Bring the required collection information and ID where requested.
Can you tell me the postage price?
Yes, our team can help you choose from the services available at the branch. Prices change, so final pricing is confirmed at the time of posting.